Jeremy Mapes says, "I have know Bill for over a decade now... Wow time flies. Bill and I started at Ocwen Financial at the same time and to a division losing money and never before ran by people with experience in the receivables industry. He was the VP of Ocwen Receivables Management and I was the Sr. Manager of Technology Business. Having so much experience in the industry and not knowing each other prior you'd think that we could butt heads. But what we found was both had decades of knowledge (Bill especially) and and an overwhelming drive to succeed and make the businesses we worked succeed. Ocwen reaped the benefits as we took the division from losing money to breaking even to starting to make money. We brought in new auto-dialer technology and Bill back my play to assure continuity and enhancement with the Ontario Systems platform. Bill successfully set up and oversaw the acquisition of the fifth largest agency in the United States (NCI) by Ocwen. I have to say Bill was one of the only people in my history I can truthfully refer to as a mentor."
Bill's illustrious career includes key leadership positions at NCO Group directing call centers and recovery profit centers. He also held senior financial credit services leadership positions with Citicorp, CarMax, and Circuit City Stores. Higginbotham also took the Convergys purchased collection center operations from a loss to a profit center. Amazing talent to say the least.
Today Bill is looking to assist corporations with their executive challenges and help in acquisition purchase and sales due diligence. "At this point in my career I've had my successes and I'm looking to share that knowledge and mentor companies on an as-needed basis. I don't have to work any more but I ENJOY assisting companies with their challenges and just can't fully retire."
Mapes LLC is very honored and delighted to welcome such a tenured and successful former executive and consultant to the team. Companies and executives can schedule time with Bill through calling Mapes LLC at 407-901-4333, extension 101. WELCOME BILL HIGGINBOTHAM!
See you at the conference!
Mapes LLC will, once again, be attending the OSC conference. Hope to see everyone there. Make sure to stop us and ask us about the new great and exciting things going on with Mapes LLC. We've brought on some major talent and it can be your company that we're helping to take to the NEXT LEVEL!
Looking forward to this year's Ontario Systems PowerUp 2016 Conference. We'll be in booth 7. Come on by and see us!
The Mapes LLC gang loved seeing old friends and making new ones at this years Ontario Systems CAC PowerUp Conference. We had a great showing and Ontario Systems put on a very nice event this year at the original Marriott Downtown. Loved the location and all had a great time.
We look forward to reaching out and hearing from the many we talked with at the conference. A big highlight was the need from many attendees for a Reg-E compliant signature solution and we were happy to present the ONLY solution in the industry by Agent-Z that has been vetted by two industry specific expert attorneys and will be reviewed by the CFPB in November.
Mapes LLC continues to move forward solving problems for agencies daily and that's because of a great team working with great and forward thinking clients.
Look for us at the Ontario Systems PowerUp conference this coming week! Jeremy and Floyd will be there to meet and greet and talk about all of the new things we're doing to make empower businesses. Let us talk about how we can PowerUp your company!
See the OSC PowerUp at http://www.ontariosystems.com
ACA 2015 was arguably one of the best conferences in some time for ACA International, with the opening key speaker being Rob O'Neill, the navy seal who killed Osama Bin Laden and helped save Captain Phillips. Many were reported as saying that O'Neill was one of the best speakers they've heard in years. Dennis Miller as the entertainment for the president's dinner was simply delightful, though the kids in the crowd were lost from the begging with Miller's very complex analogies and citations.
One major topic at ACA 2015 was Regulation E and the solutions available for E-Signature (Electronic Signature). One solution became the clear front runner for the industry needs. E-Comply by Agent-Z is the ONLY solution that can integrate with most current collection systems so that the agents can lead the consumer through the signature and payment approval process while they're on the phone. The next closest solution requires, at minimum, 8 minutes to transfer the data to the web server and is vulnerable to mistakes by the agent typing in the wrong number for a text message to be sent to the wrong place, assuming the agency's attorneys accept the inherent liability risks of text messaging. Agent-Z's E-Comply became the clear front runner and the most cost effective solution.
Jeremy Mapes was a guest speaker at the DBA conference on the subject of Regulation E requirements, which many agencies are currently out of spec's with the current requirements of the law. Dara Tarkowski explained the legal implications of not finding a Reg' E solution for recurring check debit and ACH transactions (up to an including criminal charges) while debt buyer executive Marian Sangalang talked of her company's decision to fix the Reg' E problem and her use of the E-Comply solution by Agent-Z, LLC. Jeremy Mapes moderated and highlighted the technical aspects of implementing a solution.
Companies are moving quick to protect themselves from the Reg' E fallout as this is an ongoing problem on the top 10 list from the CFPB for their Spring 2014 list.
Agent-Z, our close associate company is coming out with great new products to the industry and these are necessary in these highly regulated and litigated times.
Do you have an agency with high agent turnover? Check out Agent-Z Interactive for industry scripting solutions that can overlay any collection software or receivables system or run stand-alone.
How about a Reg-E solution that will give you a website front end for your consumers to electronically sign recurring payment arrangements? SQL interactive and the ability for real-time agent confirmation or batching authorizations and proof back your host system? Then check out Agent-Z E-Comply .
Or what if you could take PCI compliance completely out of your environment by card authorizers entering their credit card information over the phone and being picked up by the payment gateway directly and the agent not even being able to hear the audible tones. They can see the card is being entered with an "*" affirmation and see that a card is verified as a good number with a affirmation like a green highlight, but no information other than confirmation comes to the agent completely eliminating PCI requirements in the collection software environment. Coming soon is Agent-Z PCI-Comply .
Amazing new solutions from amazing industry experts!
Jeremy Mapes is the president and founder of Mapes LLC and Mapes Consulting, having worked for over twenty years in the ARM debt collection industry in various positions, from VP of Operations to Executive Director of IT for companies ranging from as little as thirty employees to multinational public corporations.